Frequently Asked Questions
Everything you need to know about our catamaran tours in Cancún.
Find quick answers about our Isla Mujeres catamaran tours, including the booking process, payments, transportation, tour details, and what to expect. Everything you need to plan and reserve your Caribbean adventure with total confidence.
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Tours
21 questionsIt is an unforgettable Caribbean experience that combines sailing, snorkeling, crystal-clear waters, fun onboard, and time to enjoy Isla Mujeres, depending on the tour selected.
Depending on the package, the tour may include catamaran sailing, snorkeling gear, life jackets, open bar, crew service, and time in Isla Mujeres.
Yes. Most of our catamaran experiences include a snorkeling stop in beautiful Caribbean waters, weather permitting.
Yes. Snorkel gear and life jackets are typically included for guests participating in the snorkeling activity.
Not necessarily. Non-swimmers can often still enjoy the activity with a life jacket and crew assistance, although comfort in the water is recommended.
The snorkeling stop usually takes place in a reef area or calm turquoise waters, depending on sea conditions and operational safety.
The snorkeling activity depends on weather, sea conditions, and Port Authority instructions. For safety reasons, the captain may adjust the itinerary if needed.
Many of our tours include free time in Isla Mujeres so guests can walk around, relax, shop, or enjoy the island atmosphere.
Many tours include an onboard open bar with water, soft drinks, beer, and selected cocktails, depending on the package booked. On private charters you may bring your premium beverages.
Some tours include food, snacks, or beach club access, while others focus on sailing, snorkeling, and drinks. Inclusions vary by option selected. On private charters you may bring anything on board.
On private charters, yes, in most cases. Shared tours usually follow the music atmosphere managed by the crew.
All catamarans have a restroom onboard, although features may vary depending on the boat.
Yes, most catamarans offer shaded areas, but we still recommend sun protection since guests are exposed to the Caribbean sun.
Yes. We offer private catamaran charters for couples, families, groups, and special events.
Absolutely. Catamaran tours are perfect for birthdays, anniversaries, proposals, family gatherings, and private celebrations.
In many cases, yes. Private charters offer more flexibility and may be personalized depending on the boat, schedule, and services requested.
Some afternoon departures may allow guests to enjoy beautiful sunset views on the way back, depending on the season and selected schedule. On private charters you may set service time and enjoy sunset in our way back to Cancun..
Safety comes first. If weather conditions are unsafe or the Port Authority restricts navigation, the tour may be rescheduled or handled according to the applicable policy.
We recommend consulting a doctor before booking, as marine movement and snorkeling activities may not be suitable in some cases.
Yes. We recommend using a waterproof case to protect your device during sailing and water activities.
Drone use may be restricted depending on marina rules, weather conditions, and local regulations. Please ask in advance.
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General
12 questionsIt is one of the best ways to experience the Mexican Caribbean, with turquoise waters, ocean views, snorkeling, relaxing moments, music, drinks, and the vibrant atmosphere of Isla Mujeres.
Yes. We offer catamaran tours departing from Cancun and, in some cases, from Isla Mujeres, depending on the selected experience.
Yes. Our tours are perfect for couples, families, groups of friends, birthdays, bachelor and bachelorette parties, and special celebrations.
Tour duration depends on the package selected. We offer different options, including shorter sailing experiences and longer full-day adventures.
Yes. No previous sailing or snorkeling experience is required. Our crew will guide you throughout the experience.
Yes, children are welcome. Families love this experience, and life jackets are available for safety.
Absolutely. You can simply enjoy the sailing, sun, ocean breeze, drinks, and island experience without entering the water.
We recommend swimwear, light beachwear, sunglasses, a hat, and comfortable sandals or boat-friendly shoes.
Bring a towel, biodegradable sunscreen, sunglasses, cash for dock fees or extras, and a waterproof phone case if desired.
Yes. Safety is one of our top priorities. Our crew follows safety procedures and provides life jackets and guidance during water activities.
Our team usually assists guests in English and Spanish. Oher languages available on request
Because it offers stunning turquoise waters, relaxed island charm, incredible snorkeling spots, beautiful views, and one of the most enjoyable sailing experiences in the Mexican Caribbean.
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Bookings
14 questionsYou can book directly through our website, by WhatsApp, or through our reservations team.
We recommend booking as early as possible, especially during weekends, holidays, and high season, since availability can sell out quickly.
Payment terms depend on the tour selected. Some reservations require full payment, while others may be confirmed with a deposit.
Usually we need your preferred date, number of guests, departure location, contact details, and hotel or pickup information if transportation is requeste
Yes. Once your reservation is confirmed, you will receive a confirmation message or email with all important details.
Changes may be possible depending on availability and how much notice is given. Please contact us as soon as possible if you need modifications.
Cancellation policies vary depending on the type of tour and booking conditions. Please review the policy provided at the time of booking.
Tours operate on schedule, so late arrivals may miss the departure. We strongly recommend arriving on time or being ready at the pickup point.
No. In most cases, a digital confirmation on your phone is enough.
Yes. We can help organize group bookings for families, company outings, parties, and celebrations. We have boats with capacity up to 100 people.
Dock fees may be charged separately depending on the selected package. Please check your quote or booking confirmation carefully.
Tips are usually not included, but they are always appreciated if you enjoyed the crew’s service.
Tips are usually not included, but they are always appreciated if you enjoyed the crew’s service.
Payment options may vary. Our reservations team can confirm the accepted currencies and payment methods.
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Transportation
11 questionsYes. Transportation may be available from selected hotels and meeting points in Cancun and Riviera Maya, depending on the package.
We offer transportation as an optional extra service. this is service is provided by a thrird party.
Yes. Guests who prefer to arrive on their own can go directly to the marina or designated meeting point.
We recommend arriving at least 30 minutes before departure for check-in.
Our reservations team will confirm whether your hotel, Airbnb, or accommodation is within the transportation coverage area.
Pickup time depends on your location and the departure marina. Exact pickup details are shared after booking confirmation.
Guests should be ready at the hotel lobby, main entrance, or designated pickup point mentioned in the confirmation instructions.
In many cases yes, or we may assign a nearby meeting point that is easy and safe for pickup.
For tours departing from Isla Mujeres, we will provide the corresponding meeting instructions and timing based on the selected experience.
Traffic and operational conditions may occasionally affect timing, but our team will do its best to keep you informed and coordinate your pickup properly.
Yes. Private transportation may be available upon request for an additional cost.